Write all your answers on the Answer Sheet.
Directions：In this section，you are given 20 questions，beneath each of which are four choices marked A，B，C and D.You are to make the best choice either to complete the incomplete statement or to answer the question.
1.A survey of Amtrak users has indicated that travelers favored the train for the following reasons EXCEPT _____.
A.personal comfort B.ability to carry baggage and equipment easily
C.safety D.ability to get up and walk around
2.The extension of the United States _____ had an enormous impact on the hotel industry.
A.highway system B.ship journeys
C.bus system D.railroad system
3._____ pioneered the first transatlantic scheduled liner trips in the 1840s.
A.Sir Samuel Cunard B.Thomas Cook
C.Vladimir Raitz D.Kemmons Wilson
4.The subject of congestion of mass tourism can be considered in three ways：_____.
5.In China，travelling by _____ is still the predominant travel mode.
A.water B.automobile C.bus/motor coach D.train
6.The first transcontinental route in the U.S.was completed in _____.
A.1869 B.1841 C.1851 D.1830
7.The primary responsibility for the well-being of the guests is delegated to the _____.
A.executive housekeeper B.personnel director
C.resident manager D.front office manager
8.Rail passenger traffic in the U.S.began to _____ in the 1920s.
A.emerge B.decline C.increase D.disappear
9.Major attractive attributes of the automobile are as follows EXCEPT ___.
A.control of departure time
B.control of the route and the spots enroute
C.arriving at the destination rested and relaxed
D.ability to carry baggage and equipment easily.
10.The Grand Canal is a man-made waterway first built in the _____ between _____ and _____.
11.The four different perspectives of tourism are _____.
A.the tourist，the hotels providing tourist goods and services，the government of the host community or area and the host community
B.the tourist，the hotels providing tourist goods and services，the government of the host community or area and the visited country
C.the tourist，the business providing tourist goods and services，the government of the host community or area and the host community
D.the tourist，the business providing tourist goods and services，the government of the host community or area and the visited country
12.Within modern times，the notion of tourism is closely linked to the idea of the _____.
A.Mass tour B.Mass tourism C.New tourism D.Grand Tour
13._____，new production practices，new management techniques and changes in the industry‘s frame conditions are the five main impulses driving the new tourism.
A.New consumers，new economy B.New economy，new technologies
C.New consumers，new technologies D.New economy，new enterprises
14.Which of the following is NOT an objective of ICAO？
A.To ensure the safe and orderly growth of international civil aviation throughout the world.
B.To encourage the arts of aircraft design and operation for peaceful purposes.
C.To establish permanent liaison and consultation with the various sectors of tourist operators.
D.To promote generally the development of all aspects of international civil aeronautics.
15.Which of the following countries is NOT a member of OECD？
A.Belgium B.Canada C.Portugal D.Ecuador
16.The Pacific Asia Travel Association（PATA）was founded in _____ in_____.
A.Hawaii，1950 B.Hawaii，1951 C.Singapore，1950 D.Singapore，195117.In which year 17.In which year did China join the PATA？
A.1990 B.1991 C.1992 D.1993
18.The text and images in the tourism brochures must be not only attractive but also _____.
A.good layout B.hight-quality photography
C.high-quality paper D.truthful，accurate and easily comprehended.
19.According to Maslow，physiological need excludes _____.
A.relaxation B.sunlust C.recreation D.relief of tension
20.The market leaders in US airlines are _____.
A.SABRE and APOLLO B.SABRE and the Delta
C.APOLLO and the Delta D.SABRE and GALILEO
Directions：Read the following two passages and then choose the best answer to each question.
When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer‘s claim for it ，the first step is to present the warranty，or any other records which might help at the store of purchase.In most cases，this action will produce results.However，if it does not，there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager.In general，the “higher up” the consumer takes his or her complaint， the faster he or she can expect it to be settled.In such a case，it is usually settled in the consumer‘s favor，assuming he or she has a just claim.
Consumers should complain in person whenever possible，but if they cannot get to the place of purchase，it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly，and especially when the consumer will succeed best by presenting specific information as to what is wrong，rather than by making general statements.For example，“The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo does not work.”
The store manager may advise the consumer to write to the manufacturer.If so， the consumer should do this stating the complaint as politely and as firmly as possible.But if a polite complaint does not achieve the desired result，the consumer can go a step further.She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers‘rights.
21.When a consumer finds that his purchase has a fault in it，the first thing he should do is to _____.
A.complain personally to the manager
B.threaten to take the matter to court
C.write a firm letter of complaint to the store of purchase
D.show some written proof of the purchase to the store
22.If a consumer wants a quick settlement of his problem，it‘s better to complain to _____.
A.a shop assistant B.a store manager
C.the manufacturer D.a public organization
23.The most effective complaint can be made by _____.
A.showing the faulty item to the manufacturer
B.explaining exactly what is wrong with the item
C.saying firmly that the item is of poor quality
D.asking politely to change the item
24.The phrase “live up to ”（L.1 Para.1）in the context means _____.
A.meet the standard of B.realize the purpose of
C.fulfill the demands of D.keep the promise of
25.The passage tells us _____.
A.how to settle a consumer‘s complaint about a faulty item
B.how to make an effective complaint about a faulty item
C.how to avoid buying a faulty item
D.how to deal with complaints from customers
A hotel operates twenty-four hours a day. It‘s true of back-of-the-ouse and front-of-the-house functions. All of the jobs we will discuss belong to the back of the house. To a certain extent， they are performed out of sight of the hotel guests，but they are vital components in a smooth and efficient hotel operation. The housekeeping department is the backbone of the hotel.
Hotels just like a plant sell service as their products.In the eyes of the customer，the most important part of the plant is the guest room.In a sense，it is possible to say that a neat and at-active room is the hotel offers.This makes the housekeeping department primary importance in a smooth and efficient hotel operation.
A “plant” with complex equipment and machinery must be maintained in good working order.Therefore，it is necessary to have an efficient supervision system in the hotel operation.For a large hotel，it‘s likely to have a housekeeping department headed by an executive housekeeper，with several assistants and many room attendants and housemen.The head or executive housekeeper is in charge of the whole complex work area，dealing with guests’ complaints and co-operation with other departments.He is responsible to the supervisors and general manager.Under him，the assistants may be in charge of work assignments，uniform for the staff，linen supplies，cleaning supplies，and the laundry and sewing service.In addition，inspectors or supervisors often check on the routine work being done by the room attendants and housemen.
26.The word “backbone”（L.4 Para. 1）means _______.
A.the bone on the back B.something very important
27.Hotel is compared to a _______.
28.The housekeeping departments consist of _______.
A.an executive housekeeper B.several assistants
C.many room attendants and houseman D.all the three
29.Which of the following is NOT the job of the executive housekeeper？
A.Clearing and caring for the guest room.
B.Being in charge of the whole complex work area.
C.Dealing with guests‘ complaints.
D.Cooperating with other departments.
30.This passage mainly deals with _______.
A.the plant B.the guest room
C.the executive housekeeper D.the housekeeping department
Ⅲ。Fill in the blanks with the proper phrases given below.Make some changes if necessary：（1×10=10）
be embodied in be aimed at impose on stem from coupled with
subject to be addicted to result from be endowed…with benefit from
31.The girl _______ the beauty of a goddess.
32.Our plans may change _______ the weather.
33.The present wave of strikes _______ discontent among the lower-paid.
34.The place _______ a lot _______ its favorable geographical position in the last 5 years.
35.The government _______ additional tax _______ business expansion.
36.He _______ lying.
37.The annual West Lake Exposition _______ mainly __ developing Zhejiang‘s economy.
38.Hunger， _______ anxiety made him sleepless.
39._______the long time field work，he has a weather-beaten face.
40.His ideas _______ that world famous speech.
Directions：Fill in the blanks with proper words or phrases.
The travel agent‘s role is dissimilar to that of most other retailers， in 41 agents do not purchase a product for resale to their 42__.Only when a customer has decided on a travel 43 do agents approach the principal on their customer’s 44__ to make a purchase.The travel agent does not，therefore，carry ‘_45 ’ of travel products.This has two important _46__ for the business of travel 47__.First，the cost of setting up in business is comparatively 48__ compared to that of other retail businesses，and second， 49__ are not seeking to dispose of products they have already purchased，so will therefore 50__ less brand loyalty towards a particular product or 51__.However，in the past few years 52__ between principals and agents have led to higher 53__ being paid to agents who 54__ target sales，and this is causing agents to become more 55__ in their approach to sales rather than the 56__ advice which customers could 57__ from an agency，it is now more common for them to be 58__ with a limited range of products which 59 the agent the best return on 60__.
Part one：Translate the following phrases into English：
Part Two：Translate the following phrases into Chinese：
77.all walks of life
Ⅵ。Translate the following passages into Chinese： （10×2=20）
By the early 1975s over 65 per cent of the population of the UK were taking annual holidays and over 20 per cent second holidays of four nights or more away from home，in Europe as well as in Britain.In addition，more than anohter 50 million short holidays，of three nights or less，were being taken away from home.The relative proximity and easy access to resorts is also important to the growth of both short holidays and day trips.In the UK nearly three-quarters of the population can reach another part of the country in a day trip.So can most residents in other European countries reach major resorts not only in their own countries but also in neighboring ones in a day.
Today，the car is the most popular means of transport by far for tourists.In the USA，journeys by car account for 85% of all holiday travel，and although the total cost of travel by car per kilometer works out at more than the equivalent for the train，most people are attracted to the flexibility and convenience of this mode of transport.People using their cars for holidays can use them for travelling to ，and around，their destination.
Car hire is also popular，particularly among those people travelling for business purposes.It is often possible to hire a car at one location and return it to an office of the same car hire company at another location.Tourists travelling to their destination by air can hire a car at the airport and use it to travel to their destination or to explore during their stay.